Customer Experience Graduate

General information

Job description

GAP one

Post description

Customer Experience Graduate

Division

Head Office - GAP One

Title

Customer Experience Graduate

Contract type

Permanent Full Time

Location

Location

United Kingdom, Scotland, GAP ONE

Vacancy contact email

Dawn.Jackson@gap-group.co.uk

Number of positions to be provided

1

Employment Details

Contract hours

37.75

About the role

The Role

If you're a graduate with strong communication skills, a proactive mindset, and an interest in how effective customer service operations work at scale, this is an opportunity to build a solid foundation for a long term career in customer experience.

We're looking for motivated graduates to join our Customer Experience Graduate Programme, designed to fast track your professional development, build your understanding of customer service operations, and give you the skills and confidence to make a real impact within a fast paced, customer focused environment.

You don't need a specific degree discipline to apply. What matters most is your enthusiasm for delivering excellent service, your willingness to learn, and your motivation to develop professionally. The role offers wide ranging exposure to customer interactions and operational processes, supporting the development of practical, commercially relevant capability.

Based in Glasgow, you'll gain hands on experience across key aspects of customer experience and service delivery, working at the heart of our National Hiredesk. By the end of the programme, you'll have a strong understanding of how customer experience drives business performance - and the skills to help shape it.

About You

What You'll Be Doing

• Developing a deep understanding of GAP one, our National Hiredesk, and how it supports customers and depots nationwide
• Handling customer enquiries and supporting end‑to‑end hire processes while delivering a professional, positive service experience
• Learning how service performance is measured, including customer feedback, service levels, and operational KPIs
• Identifying opportunities to improve customer journeys, processes, and ways of working
• Supporting customer experience initiatives and projects that directly impact service quality and customer satisfaction
• Building strong communication, problem‑solving, and decision‑making skills in a fast‑paced environment

What You'll Bring

We're looking for graduates who are excited about starting a career in customer experience and service operations, including:
• A degree in any discipline
• A genuine interest in customer experience, service excellence, and how businesses support customers at scale
• Strong communication skills - confident, clear, and professional when dealing with customers and colleagues
• A positive, proactive mindset with the ability to solve problems and think on your feet
• Strong attention to detail and a willingness to learn new systems and processes
• A team focused attitude with the ability to thrive in a busy, fast paced environment

About Us

Why Join GAP?

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

If you're ready to start your career in customer experience and want to be part of a team that makes a difference every day, we'd love to hear from you. Upload your CV and complete our short application - we'll take it from there.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.